Delivery & Returns

Delivery

We offer different rates of delivery for online orders depending on how quickly you need to receive your goods. These rates include handling and packing.

Standard Delivery (2 - 5 Days)
We offer a tracked DPD standard delivery 2-5 day delivery which costs £5.00. With your order confirmation email you will be provided with a tracking number that will enable you to track your goods.

Next Day Delivery
This is a next day tracked service by DPD which costs £10.00. With your order confirmation email you will be provided with a tracking number that will enable you to find out when the product has been delivered.

Free Delivery
We offer free standard delivery when you spend over £30.00, this will automatically be deducted from your bill at the checkout.

These services are only available on working days, so orders received after 2pm on Thursday will be delivered the following Monday.

Please note, we only ship to UK addresses. 

Returns
All customers wishing to return a product must first email cs@redlinesecurity.co.uk or contact our customer services line on 01352 736125 with your order number and why you want to return the item. You will then be given a returns number.

Customers have a money back guarantee if they want to return goods within 7 days of receipt, as long as they are in a resalable condition and have not been removed from their packaging. If the goods are not faulty, the cost of the goods and outward delivery will be refunded, but not the return postage and relevant insurance. The goods remain under the Buyer's title until they are received back by Solon Security.

Faulty Goods
Customers who have a faulty product must also obtain a returns number from customer services before returning the item. All costs of both outward and inward delivery will be refunded along with the price of the item.

Returns should be sent to:

Solon Security
Unit 40
Manor Industrial Estate
Flint
Flintshire

CH6 5UY